Privacy Policy

Last updated: May 2025

 

Welcome to Margham Laundry (“we,” “us,” or “our”). We respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://marghamlaundry.ae or use our services. Please read this policy carefully. By using our site or services, you agree to the terms below.

1. Information We Collect

1.1 Information You Provide Directly

  • Contact Details: Name, email address, phone number, and billing address when you request a quote or place an order.
  • Account Credentials: Username, password, and profile information when you register.
  • Payment Data: Credit/debit card details or other payment information (processed securely via our payment partners).
  • Service Preferences: Choice of service (gym or spa towel washing), scheduling preferences, and any special instructions.

1.2 Information Collected Automatically

  • Usage Data: Pages visited, time spent on pages, links clicked, and other interaction details via cookies and analytics tools.
  • Device & Browser Data: IP address, browser type, operating system, device identifiers, and language preferences.
  • Location Data: Approximate location based on IP address for scheduling pickups and deliveries.

1.3 Information from Third Parties

  • Social Media: If you log in via Facebook or Google, we receive your name and email address.
  • Marketing & Analytics: Demographic or interest data from analytics providers (e.g., Google Analytics).

2. How We Use Your Information

  • To Provide & Improve Services: Process orders, schedule pickups/deliveries, send confirmations, and enhance our platform’s functionality.
  • Communications: Send appointment reminders, order updates, promotional offers (with your consent), and respond to inquiries.
  • Billing & Payments: Process transactions, prevent fraud, and send invoices or receipts.
  • Personalization & Marketing: Tailor content, recommend packages, and run targeted marketing campaigns.
  • Compliance & Safety: Comply with legal obligations, enforce our Terms of Service, and protect against fraud and abuse.
  • Analytics & Reporting: Understand user behavior, monitor performance, and generate internal reports.

3. Cookies & Tracking Technologies

We use cookies, web beacons, and similar technologies to:

  • Remember your preferences and login status
  • Analyze site traffic and user behavior
  • Deliver relevant advertising
  • Ensure site security and prevent fraud

You can manage cookie preferences via your browser settings. Disabling cookies may limit certain features or functionality of the site.

4. Sharing Your Information

4.1 Service Providers

We share data with third-party vendors who help us operate the website and provide services:

  • Payment Processors: Stripe, PayPal, etc.
  • Delivery Partners: Local courier services for pickups and drop-offs.
  • IT & Hosting Providers: Site hosting, maintenance, and security.
  • Marketing & Analytics: Google Analytics, email platforms (e.g., Mailchimp).

4.2 Legal Requirements

We may disclose your information:

  • To comply with a subpoena, court order, or legal process
  • To respond to government or law-enforcement requests
  • To protect the rights, property, or safety of Margham Laundry, our users, or the public

4.3 Business Transfers

If Margham Laundry undergoes a merger, acquisition, or asset sale, your information may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. When no longer needed, we securely delete or anonymize your data.

6. Your Privacy Rights

Depending on your jurisdiction, you may have the right to:

  • Access & Portability: Request a copy of your data in a portable format.
  • Rectification: Correct or update inaccurate or incomplete information.
  • Deletion: Request deletion of your personal data (subject to legal obligations).
  • Restriction: Limit how we use your data.
  • Objection: Object to our processing for direct marketing.

To exercise these rights, please contact us. We will respond within the timeframe required by law.

7. Children’s Privacy

Our services are not directed to children under 16. We do not knowingly collect personal data from minors. If we learn we have collected data from a minor, we will swiftly delete it. If you believe we have, please contact us.

8. Security

We implement reasonable technical and organizational safeguards—encryption, access controls, secure data centers—to protect your data. However, no system is completely secure. We cannot guarantee absolute security, so please take steps to protect your credentials.

9. International Transfers

As a Dubai-based service, your data may be transferred to, stored, or processed in the United Arab Emirates or other jurisdictions. We ensure appropriate safeguards (e.g., standard contractual clauses) are in place to protect your information.

10. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the revised policy with a new “Last updated” date. Continued use of our site or services after changes indicates your acceptance.